Mary Wisniewski

Why credit unions are adding video capabilities into their ATM software.

Microsoft's new operating system and tablet officially launches today. ING Direct in Canada already has a tablet and desktop banking app for Windows 8; Bank of America and USAA are developing them.

Banks are offering the ability to manage card accounts by mobile device, providing a glide path to the digital wallet.

Mary Wisniewski explores her failed attempts to deposit a check through her smartphone and why digital deposit rejections matter.

Gamification is coming to programs that train debt collectors.

What would it take to make personal financial management apps more popular? Cash flow predictions and deeper spending insights, say many observers in this market, from entrepreneurs to analysts to ban...

Mobile text alerts are increasingly a part of a solid mobile banking customer experience. Industry analysts share best practices, common mistakes and occasional quirks occurring in delivering mobile alerts.

As DDoS attacks continue to cause online banking disruptions, experts share best practices on what to say to customers through social media sites.

What are some use cases for Google Glass at banks? Sean Sposito and Mary Wisniewski explore the possibilities.

U.S. Bancorp released on Saturday a new mobile app designed for its prepaid customers.

Angling to better engage branch customers, First Victoria National Bank has started to film rapping tellers and singing customers and post the videos on its YouTube channel.

A love-struck groom has figured out what makes the woman he wants to
marry tick, but what about jewelers? Retailers who want to close the bridal deal and launch a lifelong relationship with their customer should get to know the bride.